Product Warranty - Standard
Low Carbon Heat Limited (LCH) guarantees against material, design or manufacturing faults at the moment of its original purchase for 5 years. The electronic component and paintwork / finish for 5 years and 10 years for the aluminum body (exclude accidental damage, transport, and misuse).
LCH guarantees that the devices comply with the contracted specifications. This warranty only covers the model of Radiant Heating Panel shown on the valid invoice.
Such rectifications will be guaranteed against any manufacturing and operating defect for the normal and domestic use of this product, for a period of 60 months as from the purchase date shown on the invoice.
This warranty DOES NOT COVER incorrect installation, maintenance, cleaning or conserving the device, and neither does it cover failures and faults due to force majeure, chemical agents or atmospheric phenomena, incorrect use of the device, the purchaser’s faulty electrical installations, transporting the device or problems caused by the device being handled by persons not authorised by LCH.
This warranty must not be modified, altered or extended, and the Manufacturer does not authorise anybody to act on his behalf to modify, alter or extend it without written authorization from LCH.
This warranty applies only to the Product and is valid as long as the product is not tampered with in any way.
To repair the device, the consumer must dial the Technical Assistance Service at 0161 282 4530 or send an email to support@lowcarbonheat.co.uk and ask for the information needed about the procedure to follow:
This warranty does not affect the consumers’ rights as established in the provisions contained In Law 23/2003, the Consumer Goods Sales Guarantee Act.